Terms & Conditions of Sale

Last updated: 3 August 2026

1. About us and these terms

These terms govern the sale of goods by Refrigerant Solutions Limited, a company registered in England & Wales under company number 05271775, whose registered office is 8 Murieston Road, Hale, Altrincham, WA15 9ST ("we", "us", "our").

You can contact us at contact@refsolutions.shop or +44 161 928 9505.

These terms apply to business customers only. We sell fluorinated refrigerant gases, which under retained Regulation (EU) No 517/2014 and the Fluorinated Greenhouse Gases Regulations 2015 may only be supplied to certified undertakings. We do not sell to consumers. By placing an order you confirm that you are acting in the course of a business and hold current F-Gas certification, as set out in our F-Gas Certification & Eligibility Policy, which forms part of these terms.

These terms apply to the exclusion of any terms you seek to impose or incorporate, and any terms implied by trade, custom, practice or course of dealing.

2. How a contract is formed

1. Our website is an invitation to treat. Nothing on it constitutes an offer capable of acceptance.
2. Your order is an offer to buy from us.
3. When you place an order, your payment card is authorised for the order value. No payment is taken at this point. You will receive an order acknowledgement by email; this confirms we have received your order and does not constitute acceptance.
4. We accept your order only when we have completed the certification verification described in our F-Gas Certification & Eligibility Policy and we send you a dispatch confirmation. The contract between us comes into existence at that point, and payment is taken at that point.
5. If we do not receive satisfactory certification evidence within three working days of your order, or if verification is unsuccessful, we will not accept your order. The order will be cancelled and the payment authorisation released in full. No charge will be made.
6. We may decline any order for any reason before acceptance.

3. Goods

1. The goods are described on the relevant product page and in the applicable safety data sheet, which we make available to you. The safety data sheet, not the product page, is definitive as to composition, hazards, handling and storage.
2. Cylinder sizes, fill weights and pressures are as stated on the product page. Cylinders are supplied on the basis stated on the product page (returnable, disposable or exchange, as applicable).
3. We may make minor changes to goods to reflect changes in applicable law or regulatory requirements, or to implement minor technical adjustments and improvements.
4. Product images are illustrative. Cylinder colour, valve type and labelling may vary between production batches.

4. Price and payment

1. Prices are those shown on the website at the time you place your order and are exclusive of VAT, which will be added at the applicable rate and shown separately at checkout.
2. Delivery charges are as set out in our Shipping & Delivery policy and are shown at checkout before you place your order. There are no additional charges, surcharges or handling fees beyond those shown.
3. Payment is by the card methods offered at checkout. Your card is authorised at the point of order and charged at the point we accept your order and dispatch the goods.
4. If your card is declined at the point of capture, we will contact you. We are not obliged to dispatch until cleared funds are received.
5. We reserve the right to correct manifest pricing errors. If the correct price is higher than the price shown, we will contact you before proceeding and you may cancel without charge.

5. Delivery

1. We deliver to mainland Great Britain only. Delivery terms, timescales and carrier arrangements are set out in our Shipping & Delivery policy.
2. Delivery timescales run from acceptance of your order (that is, from successful certification verification), not from the date you placed it.
3. Delivery dates are estimates. Time of delivery is not of the essence.
4. Goods are delivered to a nominated business address. Someone competent to receive dangerous goods must be present to accept and sign for the delivery.
5. If delivery is delayed by an event outside our control, we will notify you and take reasonable steps to minimise the delay. If the delay is substantial, you may cancel the order and receive a refund of any sums paid for undelivered goods.

6. Risk and title

1. Risk in the goods passes to you on completion of delivery.
2. Title to the goods passes to you when we have received payment in full.
3. Until title passes, you must store the goods separately, keep them in satisfactory condition, and not remove or obscure any marking or packaging.

7. Your obligations

You must:

1. hold and maintain current F-Gas certification for the duration of your account with us, and notify us immediately if it is suspended, withdrawn or expires;
2. use the goods only within the scope of that certification;
3. not resell or otherwise supply the goods to any person who does not hold the requisite certification;
4. handle, store, transport, use, recover and dispose of the goods in accordance with the applicable safety data sheet, the Fluorinated Greenhouse Gases Regulations 2015, and all other applicable legislation;
5. keep the records required of you under those Regulations; and
6. ensure that all personnel handling the goods are competent and appropriately certified.

You indemnify us against all liabilities, costs, expenses, damages and losses we suffer arising from your breach of this clause 7.

8. Quality

1. We warrant that on delivery the goods will conform in all material respects to their specification and to the applicable safety data sheet, and will be supplied in cylinders that are within test date and fit for carriage.
2. Refrigerant gas is a technical product whose correct performance depends on the system it is charged into, the competence of the installer, and the condition of the receiving equipment. We give no warranty as to the performance of the goods in any particular system or application, and no warranty that the goods are suitable for any purpose beyond that stated on the product page and safety data sheet. You are responsible for satisfying yourself as to suitability.
3. If you consider goods to be defective, you must notify us in writing within seven days of delivery, giving your order number and details of the defect, and make the goods available for inspection without further use. Where we are satisfied that goods did not conform on delivery, we will at our option replace them or refund the price paid.
4. Except as set out in clause 8.1, all conditions, warranties and other terms implied by statute or common law are, so far as permitted by law, excluded from the contract. This exclusion does not affect the implied terms as to title under section 12 of the Sale of Goods Act 1979.

9. Liability

1. Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979; defective products under the Consumer Protection Act 1987; or any other liability that cannot lawfully be limited or excluded.
2. Subject to clause 9.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, loss of business, loss of contracts, business interruption, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.
3. Subject to clause 9.1, our total liability to you in respect of all losses arising under or in connection with a contract between us shall not exceed the price paid for the goods under that contract.
4. We are not liable for loss or damage arising from your failure to handle, store, use or dispose of the goods in accordance with the safety data sheet and applicable legislation, or from use of the goods by, or supply of the goods to, any person not holding the requisite certification.

10. Cancellation and returns

Cancellation, returns and the circumstances in which goods may be returned are set out in our Returns & Cancellations policy, which forms part of these terms.

As a business customer, you do not have the statutory cancellation rights that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give to consumers. The return rights described in our Returns & Cancellations policy are contractual rights we grant to you.

11. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from causes beyond our reasonable control, including supply chain interruption, carrier failure, regulatory intervention, or restrictions on the placing on the market of fluorinated greenhouse gases.

12. Termination

We may suspend or terminate your account and refuse further orders immediately on written notice if your certification lapses or is withdrawn, if you breach clause 7, if you fail to pay any sum when due, or if you become insolvent.

13. General

1. We may transfer our rights and obligations under these terms to another organisation. You may not transfer yours without our written consent.
2. The contract is between you and us. No other person has any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
3. If any provision is found to be unlawful or unenforceable, the remaining provisions continue in force.
4. A delay in enforcing these terms is not a waiver.
5. We may amend these terms. The terms in force at the time you place an order are those that apply to that order.
6. These terms and any dispute arising out of or in connection with them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.